HSBC Rewards Marketplace and Travel with Points: what HSBC India's terms say

What is HSBC Rewards Marketplace, and who runs it?

It is the redemption catalogue inside the HSBC India Mobile Banking app. HSBC's terms say redemption is possible in the app alone, not on the website. You redeem for gift cards, merchandise, Apple products, airline miles, hotel points and travel bookings.

Three companies run parts of it, under HSBC's terms. Carlton One Engagement India Private Limited processes Rewards Marketplace redemptions. Kaligo Exchange Pvt Ltd, trading as Ascenda, processes miles and hotel point transfers. Hopper Technology Solutions runs Travel with Points, the booking portal for flights, hotels and car rentals.

It is open to Privé, Premier, TravelOne, Visa Platinum and RuPay Platinum credit cardholders. Corporate cards, other HSBC cards and supplementary cardholders are left out. HSBC Taj Credit Card points go to a separate wallet at tajhotels.com, worth Rs 1 for every 1.5 points, for use at Taj and other IHCL hotels.

What does Travel with Points pay on each HSBC card?

Between 2X and 12X, including base points, by card and booking type. Accelerated points are capped at 18,000 per cardholder per calendar month, and 30,000 a month on Privé. Base points are uncapped. Accelerated points post within 10 days of the transaction settling.

Flights carry a convenience fee of Rs 300 per customer per leg on domestic trips and Rs 700 on international trips. Base and accelerated points are reversed if the booking is cancelled. You can pay with points, an HSBC card, or both, with no limit on the split. Travel queries go to Hopper on 000 80008 20206 from India.

Base plus accelerated points, from HSBC's Rewards Marketplace terms, read 9 November 2026.

What does the HSBC Unicorn Apple offer pay?

6X on Privé and Premier, 5X on Visa Platinum and RuPay Platinum, on existing Apple products bought through the HSBC Unicorn portal. New Apple launches earn 2X, on one purchase per card and account. The offer runs from 1 June 2026 to 30 November 2026, 11:59 PM.

Accelerated points are capped at 20,000 a month across all Unicorn purchases, primary and add-on cards together, counted by settlement date. They are credited 60 days after settlement. The offer covers full swipe payments, not EMI, and not purchases on Unicorn's own website or in its stores. Unicorn and HSBC can cancel orders they see as manufactured spends, dealer or bulk orders, and charge 3%.

What is an HSBC reward point worth?

Rs 0.25 to Rs 1, according to HSBC's redemption page, depending on the card and the category. The terms say the value is dynamic and HSBC can change it. Premier points are worth Rs 1 each on Apple products, the Premier rewards page says.

Under the terms, Privé and Premier get 1:1 on select airline and hotel programmes, on select Apple products, and on Travel with Points bookings. TravelOne gets 1:1 on select airline and hotel programmes. Visa Platinum and RuPay Platinum transfer at 2:1 to most partners.

From HSBC's Rewards Marketplace terms, read 9 November 2026. TravelOne's list in the terms is the same as Premier's. HSBC says the list may change.

Do HSBC reward points expire?

Not on Privé and Premier. Points on TravelOne, Visa Platinum and RuPay Platinum last 3 years from the end of the calendar month you earned them. HSBC's example: points earned on 1 January 2025 expire on 31 January 2028. Your oldest points are used first, and expired points are not reinstated.

If you close the card, or HSBC does, redeem first. Unused points lapse and cannot move to another card. Points are forfeited on cards that are blocked, delinquent or flagged for fraud.

Does HSBC charge to redeem points?

HSBC's redemption page says there are no handling charges for redemptions, and there is no minimum number of points to redeem or transfer. The fees that do apply are on Travel with Points flights: Rs 300 per customer per domestic leg and Rs 700 per international leg.

Can I cancel an HSBC Rewards Marketplace order?

No. The terms say once an order ID is generated, no cancellation is considered and no points are refunded. Lost, stolen or expired gift cards are not replaced, unused value is not refunded, and gift card validity is not extended. Miles and hotel point transfers cannot be cancelled or moved to another programme, so enrol with the airline or hotel first.

Timelines differ between HSBC's documents. The terms say merchandise within 20 working days and transfers at once or within one working day, except Hainan and Air India in five working days and JAL in ten. The redemption page FAQ says Apple products and merchandise within 7 working days, gift vouchers within 10 hours and transfers within 3 working days. Report a missing product within 20 days of the dispatch notice. If a supplier cannot fulfil an order, points come back within two working days.

Which spends earn no HSBC reward points?

On Privé, Taj, TravelOne, Visa Platinum and RuPay Platinum, the terms list no points on utilities, tax, rent, money transfers, jewellery, insurance, fuel, financial institutions, e-wallets, bail and bond payments, education and government, plus cash advances, fees and disputed transactions.

Premier excludes fuel, and pays points on the other listed categories up to a combined Rs 1,00,000 of spend a month. TravelOne's accelerated points on airlines, travel aggregators and foreign currency spends are capped at what the terms print as "₹50,000 Reward Points" per calendar month, and dynamic currency conversion transactions do not count as foreign currency.