RBL Rewards portal: redemption fees, point value and expiry from RBL Bank's terms

What is RBL Rewards and who runs it?

RBL Rewards is RBL Bank's site for spending credit card reward points, at rblrewards.rbl.bank.in and in the RBL MyCard app. Its terms define the Company as EasyRewardz Software Services Private Limited, which manages and publishes the programme on the site, and the footer reads Powered by EasyRewardz.

The FAQ says eligible cardholders are enrolled on their own and all RBL cards appear after you register and log in. Redemptions are confirmed with an OTP to your registered mobile number. RBL also runs Pay with Rewards with TWID, which spends points at partner merchants' checkouts.

The site pays no bonus on spending of its own. Points accrue at each card's rate, on the RBL card page and in the MyCard app.

What can I redeem on RBL Rewards, and what are the minimums?

Flights, hotels, shopping, vouchers, recharges and bill payments, donations, cashback and airline or hotel point transfers on some cards. The terms set minimums and payment modes by category.

The FAQ gives a 500-point minimum on vouchers, while the terms list none. It also says Points plus Pay works everywhere except vouchers and recharges, which take points alone. The FAQ says you cannot adjust points against your outstanding, but the terms allow cashback against the card statement from 2,000 points. Both are RBL documents, so ask RBL which applies to your card.

From RBL Bank's Rewards Programme terms, clauses 2.5 and 7.7, read 9 November 2026.

What is an RBL reward point worth?

It depends on the card and the category. The terms say points redeem at the value set in each card's proposition, and the points needed for an item can change with the card you pay with. The card pages state some values.

The Nova page says 1 reward point = Rs 1, and 2 points convert to 1 airline partner point. The ShopRite page says each point is redeemable for up to Rs 0.25. The Insignia Preferred Banking page lists a Miles Transfer Program at 3 RBL points to 1 partner point, with partners such as Air India and Qatar Airways.

What fees does RBL Rewards charge?

Rs 99 plus GST on redemptions, charged once per day per card account, under the portal terms. Flights cost Rs 200 including GST, and hotels Rs 200 including GST per booking. The terms say Rs 200 per flight transaction, while the FAQ says Rs 200 per sector, so a return trip for one person is Rs 400.

Cancelling a flight costs Rs 250 per person per sector on top of the airline's charge. Cancelling a hotel costs 2% of the booking plus the hotel's charge, and a no-show is charged in full. Pay with Rewards has no redemption fee, according to the FAQ.

The documents disagree on who is exempt from the Rs 99 fee. The portal terms waive it on all redemptions for Insignia Preferred Banking, iGlobe, Lumiere and Nova, on cashback redemptions for Platinum LifeEasy, ShopDaily, ShopSmart, Travel Easy, Value Plus, Apex, Aspire and Signature, on IRCTC and SalarySe cards at the partner's platform, and on IOCL conversions above 5,000 points. RBL's MITC waives it on Lumiere, Nova, Insignia, Insignia Prime, World Xclusive, Apex, Aspire Banking, Signature Banking, IRCTC and IOCL conversions above 5,000. Donations are always free.

When do RBL reward points expire?

After 24 months, under the portal terms, except on the Insignia Preferred Banking card. The FAQ says 2 years from accrual, 3 years on Nova, and no expiry on select Insignia cards, Lumiere and World Xclusive.

Points are forfeited when the card is closed, whether you close it or the bank does, including on the cardholder's death. Fraud or abuse can mean forfeiture and cancellation of the card. The terms also say RBL can change the programme or end it at any time, without liability for points earned.

Can I cancel or return an RBL Rewards order?

Shopping orders can be cancelled while they show PROCESSING, and products can be returned within seven days of delivery in original, unused condition. The terms list brands and categories that cannot be returned, including Apple, Samsung, Dyson, perfumes, jewellery, coins and electronics. Refunds of points show in the next billing cycle.

E-vouchers come by email and SMS, can be used once, and their validity cannot be extended. The terms allow cancellation of a voucher if no part of it has been used. The FAQ says vouchers are valid for at least 90 days and cancellation depends on the brand's policy. If a brand refuses a voucher, RBL's liability is limited to crediting back the amount redeemed.

Partial flight cancellations are not allowed. Within 24 hours of departure, cancel with the airline and tell RBL. Recharges and bill payments cannot be reversed, and donations cannot be cancelled.

Can I pool points from more than one RBL card?

From two cards, under the terms and FAQ: two RBL Bank cards, or two former Bajaj Finserv co-brand cards, but not one of each. Premium Insignia vouchers and IRCTC vouchers can be redeemed on those cards alone, without pooling.

Pay with Rewards does not club points across card variants. The primary cardholder redeems, not add-on cardholders.

How does Pay with Rewards work?

At a partner merchant's checkout you pick Pay with Rewards, choose RBL points, and pay the rest with your RBL card. The mobile number registered with RBL must match the one at the merchant. The terms give an example: on a Rs 2,000 bill you can use points worth up to Rs 200, which is 10% of the cart.

Some merchants also offer accelerated earn such as 5X, at the rate in that offer. Refunds go first to the card and then to points. Disputes must be raised within 7 working days of payment.